We're here to help Doyumura is a small U.S. company. Every message reaches a real person, and we answer within one business day. Contact us Email: support@doyumura.com Monday to Friday, 9am to 5pm MST. We reply within 1 business day. Returns and refunds You have 30 days from delivery to request a refund. For most orders we issue the refund without asking you to ship the product back. Just email support@doyumura.com with your order number and a short note about the reason. Full details: Refund policy Warranty If your order arrives defective, damaged or is not what you ordered, send us photos within 30 days and choose a free replacement or a full refund. Either way it is free for you. Shipping and tracking Orders ship from a U.S. warehouse in 1 to 3 business days and arrive in 5 to 10 business days total. You receive a tracking number by email as soon as your order ships. Full details: Shipping policy Frequently asked questions Where do you ship from? A warehouse inside the United States. No overseas waits. Do you ship outside the U.S.? Not yet. Today we ship within the United States only. Is the Spin Scrubber really waterproof? Yes, it is rated IPX7. It is safe in the shower and tub, and you can rinse it clean when you are done. How long does the battery last? Up to 90 minutes per charge, over a standard USB-C cable. What comes in the box? The scrubber, the telescopic arm, 8 brush heads, a USB-C charging cable and a user manual. Can I change or cancel my order? Email us within 24 hours of ordering and we will do our best to catch it before it ships. About Doyumura Doyumura LLC curates smart home tools that make everyday chores effortless. We are a small team, we ship from the United States, and we stand behind everything we sell.